Book Every Reservation, Close Every Catering Inquiry, Capture Every Phone Order
Nirvani answers every restaurant call on the first ring, books the table, qualifies the catering inquiry, captures the takeout order, responds to the Google review, and posts the booking directly to Toast, Resy, OpenTable, SevenRooms, or your POS. Built for independent operators and groups who refuse to send a single guest to voicemail during a Friday-night rush.
Every Reservation Booked Fills the Floor
The dollars below are the average check or booking value across each restaurant segment. When the host is mid-service and a guest tries to call, this is what comes back to your floor when Nirvani answers instead.
Your Restaurant's Recovered Revenue
Slide your monthly inbound calls, your average check value, and your current booking conversion. The number on the right is what Nirvani captures the moment those inbound calls finally connect.
What Nirvani Sounds Like on a Friday at 7:23 PM
Every transcript below is a redacted, representative call handled end to end. Reservation booking, dietary capture, catering qualification, phone-order confirmation. No human touched the call.
One Platform. Every Restaurant Channel. Native to Each.
No generic answering service. Every flow is engineered for the questions, urgency, and decision criteria specific to the call type, from a Saturday-night reservation to a Tuesday-morning catering inquiry.
Reservations
Books party size, time, occasion, dietary notes, and seating preferences in under two minutes. Posts directly to Resy, OpenTable, SevenRooms, or Tock.
Catering & Private Events
Qualifies headcount, date, budget, and dietary needs. Generates a branded proposal from your menu and pricing. Collects deposit. Books the room.
Phone Takeout Orders
Captures the order, syncs to Toast, Square, or Olo, runs upsell prompts based on prior orders for repeat callers, and confirms ETA before the kitchen ticket prints.
Allergy & Dietary Handling
Surfaces severe allergies on the call, briefs the chef and host stand before arrival, and flags the reservation card so nothing slips between front of house and kitchen.
Multilingual Guests
Twelve languages with native fluency. Books the table, captures the catering inquiry, or takes the order in the guest's language. English summary delivered to the GM.
Reviews & Reputation
Responds to every Google, Yelp, TripAdvisor, and OpenTable review in your voice. Surfaces negatives to the GM before guests see them. Triggers thank-you flows after positives.
No-Show & Reminder Recovery
Confirmation text day-before. Two-hour same-day reminder. Recovery sequence on no-confirmation. Slot offered to waitlist before the cover walks. No-show rates drop.
Guest Memory & Regulars
Remembers birthdays, anniversaries, dietary restrictions, favorite tables, last visit, and spend tier for every guest. Triggers comp-drink prompts. Builds the regulars advantage chains cannot replicate.
Your Restaurant's 24/7/365 AI Workforce
Voice, ordering, marketing, and operations agents engineered for the way restaurants actually run. Built on enterprise access to multiple AI labs, Make and Zapier orchestration, and embedded automated prompted workflows. Designed to outperform every point solution your restaurant currently pays for. Click any tile to see the role.
Nirvani is your digital front desk. Picks up every call day, night, weekends, holidays. Greets the caller, identifies their needs, qualifies them, and routes or books them before a human ever gets involved.
Nirvani handles sales conversations from first touch to close. Qualifies, handles objections, prices, upsells, and progresses deals, trained on your offers, your voice, and your process.
No lead goes cold. Nirvani decides when to follow up, which channel to use, and what to say across email, text, voicemail, and chat. Includes no-show recovery and abandoned-cart rescue.
One agent, every channel. Nirvani handles your website chat, Instagram DMs, Facebook Messenger, and WhatsApp from a single brain. Greets, qualifies, books, and hands off when it matters.
Nirvani responds to every Google and Facebook review in your voice. 5-star reviews get a grateful reply in seconds. Negative reviews get damage control before anyone else sees them.
Speaks your customer's language. Multilingual AI support across 50+ languages so every conversation, every channel, meets people in the language they prefer.
Nirvani is your second brain. Manages calendars, drafts emails and replies in your voice, briefs you before every meeting, follows up on tasks, and keeps your priorities moving so the high-leverage work actually gets done.
Whatever workflow you can describe, Nirvani builds. Enterprise access to multiple AI labs, Make and Zapier orchestration, embedded automated prompted workflows, and a senior implementation team. If your restaurant has a recurring task that costs manager hours, we engineer the agent that owns it.
Built Around the Rules, Not Around Them
Most AI phone systems treat compliance as a disclaimer. Nirvani treats it as the spec sheet. Every flow below is opinionated about the obligation it serves.
PCI, Allergens, ADA, Health Code, and Brand Voice
The call flow, the data layer, and the integration layer are each designed around a specific operational requirement. Your team controls every disclosure, every retention window, and every escalation rule.
Tokenized Payments, Never Stored
Catering deposits and order totals route through Toast, Square, or Stripe. Card details are tokenized before they touch our systems. We never store full PAN data. Receipts post to the booking record. Audit trail is clean for the next merchant review.
Severe Allergies Briefed to Kitchen
When a caller declares a severe allergy, Nirvani flags the reservation card, posts the allergy note to the kitchen via 7shifts or Toast, and primes the host stand to walk the menu with the chef. No silent gaps between front of house and back of house.
Configurable Accommodation Capture
Wheelchair access, hearing-loop seating, service animal accommodation, and ASL preference are captured on the call and routed to the host stand before arrival. Your team is never caught flat-footed at the door.
ServSafe Cycle & Inspection Prep
Daily temperature logs, hand-wash audit prompts, expired-certification alerts, and the pre-inspection checklist all run on cycle. The compliance file is ready before the inspector parks. The gap between operations manual and Friday-night reality finally closes.
Configurable Greeting & Disclosure
Most operators choose a fully branded greeting in the host's voice with no AI disclosure. Some markets prefer a soft disclosure. Your team picks the posture and we deploy it consistently across phone, SMS, and chat.
Encryption, Retention, Access Logs
Audio encrypted at rest and in transit. Transcripts retained per your retention policy with role-based access. Purge any conversation on demand. Nirvani does not train public models on your operation's data. PCI-sensitive details are tokenized before storage.
How a Reservation Gets Booked in Under Two Minutes
Five steps. Every one logged. Every one auditable. Every guest detail flows clean from phone to floor.
Answer in Under Three Seconds
First-ring answer, 24/7. The host's voice, the restaurant's tone. Caller never hears the hold music your guests have learned to hang up on.
Capture the Need
Reservation, takeout, catering, or general inquiry. Nirvani routes the call to the right flow before the guest has to repeat themselves.
Qualify the Details
Party size, time, occasion, dietary notes, accessibility needs, payment method. All captured in plain conversation, not a phone tree.
Post to Your Stack
Reservation lands in Resy, OpenTable, SevenRooms, or Tock. Order lands in Toast or Square. Catering lands in TripleSeat. Kitchen and host stand briefed.
Confirm & Recover
Confirmation text within 60 seconds. Day-before reminder. Same-day no-show recovery to the waitlist before the cover walks.
Your Multilingual Guests Always Get a Live Voice
Twelve languages with native-speaker fluency. The GM gets the original transcript plus a clean English summary in the booking record before service starts, so nothing gets mistranslated to the kitchen.
The competitive delta: Slang, OpenTable phone, and most answering services route most non-English calls to a Spanish-only line, then transfer or take a message. Nirvani handles all twelve languages directly, books the table or order natively, and posts the booking to your stack with an English summary so your floor team never waits on a translator.
Lives Inside the Stack You Already Run
Reservations land in your booking platform. Orders land in your POS. Catering lands in your event tool. No swivel-chairing, no parallel database to maintain.
Where Nirvani Beats Every Restaurant Phone Solution
Honest. Specific. The boxes that actually matter when your floor is full and the phone keeps ringing.
 |
Slang | OpenTable Phone | Resy Concierge | Answering Service | |
|---|---|---|---|---|---|
| Autonomous AI (no human queue) | Yes | Yes | FAQ only | Human-only | Human-only |
| Books reservations, takes catering, AND captures phone orders | All three | Reservations only | Reservations only | Reservations only | Messages, no orders |
| Catering deposit captured on the call | Yes, via Toast or Square | No | No | No | No |
| Restaurant-specific call types | 9 native flows | FAQ + reservations | Reservations only | Reservations only | Generic message-take |
| Multilingual with English summary | 12 languages, native fluency | Spanish only | Spanish only | English only | Spanish only |
| Direct POS and reservation posting | 9 platforms | 3 to 4 reservation | OpenTable native | Resy native | Manual entry |
| Pricing model | Flat monthly | Per-location tiered | Per-cover fee | Concierge surcharge | Per-minute or per-call |
| Volume punishes you | No | Sometimes | Yes (per cover) | Yes | Yes |
| Review responses in your voice | Yes, all platforms | No | No | No | No |
| Custom workflows and automations | Unlimited | Limited templates | No | No | No |
| Available 24/7/365 | Yes | Yes | Yes | Business hours only | Yes |
| Comparison reflects publicly available service descriptions and standard plans as of 2026. Specific deployments may vary. Nirvani is happy to be measured side by side against any incumbent during the Free Revenue Diagnostic. | |||||
Live in Seven Business Days
Single-location deployments. Multi-location groups and franchise rollouts are scoped on the diagnostic call.
Discovery & Voice Build
Menu, pricing, hours, and brand voice mapped. Reservation policies, dietary protocols, and special-occasion handling tuned to your concept.
Integrations & Payments
POS connected (Toast, Square, or Clover). Reservation platform synced (Resy, OpenTable, SevenRooms, or Tock). Catering deposit flow wired through Toast or Stripe.
Dry-Run Testing
Your team places test calls across every flow: reservations, catering, takeout, allergies, multilingual. GM reviews transcripts. Final tuning to your voice.
Go Live, Parallel-Run
Nirvani takes primary calls. Your existing answering service stays warm for 14 days. Daily review with your GM. Adjustments made in real time.
Straight Answers to the Real Questions
Free Revenue Diagnostic for Your Restaurant
30 minutes. We pull your call data, model your reservation, catering, and phone-order capture funnel, and show you the captured revenue line item before you spend a dollar. Run by Nirvani's founder, no junior sales rep, no slide deck.